Whether you want to exchange something, have a complaint, or just want to know when your order will arrive, you'll find all the information about service, shipping, and your account here.
At Fixerio, we make your online shopping experience as straightforward as possible. Do you have a question about your order, the status of your package, or how delivery works? Do you want to know more about the different payment options or how to exchange a product? We have all the answers ready for you, so you can quickly get back to what matters: enjoying your purchase.
From the moment you click 'order' until delivery to your door, we ensure you are informed and receive your item without hassle. Should you unexpectedly want a different size, change your mind, or if something isn't quite right, we are ready to assist you with a smooth return and exchange process. Even if you have a complaint, you can turn to us; we take your feedback seriously and strive for a quick and adequate solution.
Expected delivery times and associated shipping costs per method are detailed on the Delivery page. This page also indicates whether international shipping is available and its conditions.
An overview of all accepted payment methods (such as iDEAL, credit card, PayPal, etc.) can be found on the Payment page. This page also includes information on payment security and what to do in case of any issues.
The complete procedure for returning or exchanging a product, including the timeframe, conditions, and a step-by-step guide, is explained on the Returns page. Here you will also find details about any return costs and the refund process.
The procedure for submitting a complaint, including contact information for complaint handling and the expected response and resolution time, is documented on the Warranty and complaints page.